Returns & Exchanges
At Wally, we want you to love your fashion finds, but if something isn't quite right, we offer a seamless 30-day return policy for all unworn items with original tags. Our goal is to ensure your shopping experience remains as stylish and stress-free as your new wardrobe.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the garment is in its original condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.
Drop Off and Track
Drop your package at any authorized carrier location and keep your tracking receipt; we will notify you once your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing